Eighteen branches, one shared exception taxonomy
A Jeollanam-do retailer enrolled five reviewers in Branch Circuit seating. Before training, each inspector invented severity labels inside their financial auditing app for branch finance inspections. After Module 4 and a redacted pack review, HQ accepted a single taxonomy; follow-up tickets fell from 41 to 17 in the next circuit.
Limitation noted by the client: night-shift cash counts still need a separate SOP—the program covers daytime visit norms more thoroughly.